Shipping and Returns
Customer service is our #1 priority
- Customers will receive an email confirming the order and ship date within 48 hours.
- Customers will receive an email confirming the order and ship date within 48 hours.
- Orders UPS Ground.
- We do not ship outside the US & Canada.
- We do not ship to P.O. Boxes or to second parties.
Sportswear
- Full priced clothing may be returned within 10 days of date received.
- All returned merchandise must be in its original condition, unworn with tags attached and packaged as received. All items are inspected upon return. Sonya’s reserves the right of refusal if any return should not meet these requirements.
- Refunds will be processed in the form of original payment. Original and return shipping & handling costs are non-refundable. Please enclose a copy of the original receipt.
- To initiate a return, please email us at sonyasclothing.com and a return authorization will be issued. The return authorization number must be written on the outside of the return box. If the return is not authorized, it will be refused and a credit will not be issued.
- Sale items and accessories are a final sale.
- All returns must be prepaid and insured. COD packages will not be accepted.
- This policy applies only to items purchased on sonyasclothing.com Items purchased in store must be returned within 10 days for merchandise credit only with the original tags attached and with the receipt. Sale items, accessories, formals and special orders are a final sale.
- Returns and exchanges are to be sent to:
Sonya’s Returns Department
766 Oaklawn Ave.
Cranston, RI, 02920
office@sonyasclothing.com
Formalwear
- All Formalwear and Cocktails Dress sales in store and online are a Final Sale.
- Orders cannot be cancelled unless we cannot fulfill your selection, size or meet your wear date.
Prices reflected on our website reflect the Designer’s Suggested Retail Price (MSRP). The designers that we represent do not allow their collections to be displayed on a website for a lower price than the MSRP. Any questions about our online sale policy or purchases may be directed to office@sonyasclothing.com. someone will reply to your email within 1-2 business days.
Agreement
Agreement to Receive Text Messages
By providing your mobile number, you agree that Sonya's may send you periodic SMS or MMS messages containing but not limited to important information, updates, deals, and specials.
- You will receive up to 4 messages per month.
- You may unsubscribe at any time by texting the word STOP to the (401) 946-2388. You may receive a subsequent message confirming your opt-out request.
- For help, send the word HELP to (401) 946-2388
- Message and data rates may apply.
- United States Participating Carriers Include AT&T, T-Mobile®, Verizon Wireless, Sprint, Boost, U.S. Cellular®, MetroPCS®, InterOp, Cellcom, C Spire Wireless, Cricket, Virgin Mobile and others.
- T-Mobile is not liable for delayed or undelivered messages.
- You agree to notify us of any changes to your mobile number and update your account with us to reflect this change.
- Data obtained from you in connection with this SMS service may include your cell phone number, your carrier’s name, and the date, time and content of your messages, as well as other information that you provide. We may use this information to contact you and to provide the services you request from us.
- By subscribing or otherwise using the service, you acknowledge and agree that we will have the right to change and/or terminate the service at any time, with or without cause and/or advance notice.
If you have any questions please contact Sonya's at (401) 946-2388.
Will I be charged for the text messages I receive?
Though Sonya's will never charge you for the text messages you receive,
depending on your phone plan, you may see some charges from your mobile
provider. Please reach out to your wireless provider if you have questions about your
text or data plan.
Privacy Policy
Sonya’s wants you to be completely satisfied with your online shopping experience. All information submitted is kept strictly confidential via our secure server. This information is used solely to create profiles, process orders and to provide a more personalized service experience. We do not keep your credit card information on file and we will not share your personal information with third parties.
If required by law, we may disclose your personal information.
With continuing changes in technology, Sonya’s reserves the right to update this privacy policy at any time. Website visitors automatically a onlgree to accept any revisions that we are obligated to make. This privacy policy only reflects the use of information that we collect from our website. Any questions regarding the Privacy Policy should be directed to office@sonyasclothing.co
