FAQs

COVID – 19 UPDATE

We are compliant with all of the Rhode Island State codes regarding COVID-19. We are experiencing some shipping delays as our shipping team is taking extra care to get your item(s) to you as soon as possible. We greatly appreciate your patience during this time.

ORDERING

DO I NEED TO CREATE AN ACCOUNT TO PLACE AN ORDER ON SONYASCLOTHING.COM?

A Sonya’s account is not required to place an order. However, we do recommend creating an account to make it easier the next time you shop with us and to conveniently manage your order(s).

CAN I CANCEL OR MODIFY MY ORDER?

To provide you with the fastest possible delivery, we are unable to cancel or modify an order once it has been placed. If there is an error with your order, we will do everything possible to assist you.

WHAT METHODS OF PAYMENT DO YOU ACCEPT?

We accept Mastercard, Visa, American Express, and Discover.

HOW CAN I TRACK MY ORDER?

You will receive a shipping confirmation email with tracking information within 24 business hours of your order being placed. You will also be able to check the status of your order if you created an account with us.

WIll I BE CHARGED SALES TAX?

Within the United States, to be compliant with all states who require sales tax, sales tax is charged at checkout on your order.

WHAT IS YOUR RETURN POLICY?

All formalwear sales are a final sale.

Full priced clothing may be returned within 10 days of date received. Sale merchandise and accessories are a final sale.

Refer to our Terms and Conditions page for return details.

HOW LONG DOES A RETURN OR EXCHANGE TAKE TO PROCESS?

Once the item(s) are received by Sonya’s, and inspected, refunds are issued within 3-5 business days. You will be notified once your refund has been processed. Note that it can take 3-5 business days for the credit to reflect in your bank account due to processing times between financial institutions.

SHIPPING

DO YOU OFFER EXPRESS SHIPPING?

Orders placed before 12 p.m. EST, Monday – Friday are eligible for expedited shipping. Any order placed after 12 p.m. EST will be shipped the following business day. Express shipping costs are calculated based on the weight and your zip code.

WHAT ABOUT INTERNATIONAL SHIPPING?

We are unable to ship internationally at this time.

DO YOU SHIP TO P. O. BOXES?

We are unable to ship to P. O. Boxes or APO’s at this time.

WHERE DO YOU SHIP FROM?

We ship from Cranston, Rhode Island

What are your shipping Methods?

We ship via UPS.

SIZING

Each designer sizing is different. If you have questions regarding size, please contact us and we will be happy to assist you.

CUSTOMER SERVICE

Monday-Saturday 10:00 – 5:00 EST

Our staff is ready to help you with any inquiries you may have. Customer service is mainly email based. You may reach out to office@sonyasclothing.com. Please allow up to 1 business day for a response. Customer service associates are not available on national holidays or Sundays.